Leadership

• • Michał Bogusławski — CEO Europe, ZEN.COM; identified as Director (CEO) of UAB ZEN.COM in the supplied membership documentation. ZEN.COM publicly announced his appointment as CEO Europe in September 2024.
• • Kasparas Spirgys — Head of Compliance and authorised representative (Proxy), according to the supplied membership documentation.
• • Dawid Rożek — Founder, ZEN.COM.
• Adrian Postolache – Market Development Lead Manager for CEE – Linkedin

Short Introduction

ZEN.COM is a financial-technology company providing digital payment services for consumers and businesses. Its offering combines multi-currency accounts, payment cards, international transfers, currency exchange and shopping benefits with payment acceptance and integration tools for online merchants. UAB ZEN.COM, the Lithuanian legal entity covered by this profile, is an electronic money institution supervised by the Bank of Lithuania.

About the Company

Founded by Dawid Rożek, ZEN.COM launched its consumer and business financial-services offering in November 2020 in cooperation with Mastercard. The launch brought together digital accounts, payment cards and eCommerce services designed for consumers, freelancers and entrepreneurs.

The company connects consumer financial services with merchant payment infrastructure. For individuals, its platform supports everyday payments, money transfers, currency exchange and shopping benefits. For businesses, it combines multi-currency account management with online payment acceptance, helping merchants receive customer payments and manage cross-border transactions. Its business account supports 35 currencies, including EUR, GBP, USD and RON, through web and mobile interfaces.

ZEN.COM also provides infrastructure for partners integrating payments into their own products. Its offering includes hosted and embedded checkout, developer APIs, eCommerce plugins, BIN sponsorship and branded card programmes. These capabilities support collaboration with merchants, software platforms, fintech companies and businesses developing their own payment-card propositions.

Products & Services

• • Personal multi-currency account — an app-based account supporting 35 currencies, currency exchange and everyday payments, with shopping and travel benefits depending on the selected plan.
• • ZEN payment cards — physical and virtual cards for online and in-store purchases, with multi-currency functionality and support for Apple Pay and Google Pay.
• • Business multi-currency account — account services for companies to receive merchant payments and business transfers, hold funds and exchange currencies through desktop and mobile access.
• • International money transfers — cross-border money-transfer services, complemented by bank transfers, card transfers and transfers between ZEN users, subject to supported destinations and payment routes.
• • Payment gateway & checkout — online payment acceptance for websites and applications, with hosted checkout or an embedded payment experience, multiple payment methods and merchant reporting and settlement tools.
• • eCommerce plugins & APIs — integration tools for custom payment implementations and supported commerce platforms, including WooCommerce, PrestaShop and Magento, alongside API documentation and sandbox environments.
• • BIN sponsorship — infrastructure enabling partners to launch Mastercard payment-card programmes using ZEN.COM’s issuing capabilities and compliance support.
• • Virtual cards & co-branded cards — card solutions for business payments and partner-branded card programmes.
• • ZEN Care — purchase-protection assistance for eligible purchases made with ZEN cards, including support with undelivered goods, disputed refunds and certain travel-related purchases, subject to applicable terms.
• • Cashback & shopping benefits — cashback and rewards available through participating merchants and eligible purchases, alongside extended-warranty benefits for qualifying electronics. Availability depends on the offer and applicable conditions.

Licences & Regulatory Status

UAB ZEN.COM’s regulatory and operational position includes the following:

• Electronic money institution: UAB ZEN.COM is authorised and supervised by the Bank of Lithuania. The regulator records electronic money institution licence No. 35, issued on 24 May 2018, and authorisation code LB000457.
• Authorised activities: The regulatory register lists electronic-money issuance, distribution and redemption; execution of payment transactions; issuing payment instruments and/or acquiring payment transactions; and services supporting cash deposits and withdrawals from payment accounts. The company is also listed as a currency exchange operator.
• European service provision: ZEN.COM states that UAB ZEN.COM operates across the European Economic Area under passporting arrangements. The Bank of Lithuania register records cross-border service provision in 29 other Member States.
• Client-fund safeguarding: UAB ZEN.COM operates as an electronic money institution, rather than a bank. According to its safeguarding disclosures, customer funds are held separately in dedicated accounts at regulated financial institutions. Its electronic-money accounts are not covered by deposit guarantee schemes.
• Regulatory record: The Bank of Lithuania register records a €1.8 million fine and a warning dated 4 December 2025, alongside earlier enforcement measures. The register continues to list the company’s electronic money institution licence.

Company identifiers: Registration code 304749651; VAT No. LT100011714916; LEI 894500A5TTTCZE08L223; registered office: Konstitucijos av. 18B, LT-09308 Vilnius, Lithuania.